Refund and Cancellation Policy

This Refund and Cancellation Policy applies to all courses and training programs offered by EdgeX Learning ("EdgeX", "we", "us") through www.edgexlearning.com. By enrolling in any course, you agree to the terms below.

1. Seat Confirmation

A seat in any batch is confirmed only upon receipt of the full course fee or the applicable advance payment (as specified at the time of enrollment). Enrollment is on a first-come, first-served basis and does not guarantee a specific batch date until payment is received.

2. Cancellation by the Learner

2.1 Before batch commencement:

• If you cancel 7 or more calendar days before the scheduled batch start date, you are eligible for a refund of the amount paid, less a processing fee of 10% (to cover payment gateway and administrative charges).
• If you cancel less than 7 calendar days before the batch start date, 50% of the amount paid will be refunded.

2.2 After batch commencement:

• No refund will be provided once the course/batch has commenced and you have attended one or more live sessions or accessed recorded/course material, except where required by applicable law.
• If you wish to discontinue after commencement, you may request to defer your seat to a future batch (see Section 4) instead of a refund, subject to approval.

2.3 Non-refundable items:

• Registration/enquiry fees (where explicitly charged as non-refundable at the time of payment)
• Third-party certification/examination fees (e.g., PMI/PMP exam fees) already remitted to the certifying body on your behalf
• Courseware, study material, or vouchers already issued or activated

3. Cancellation or Rescheduling by EdgeX

3.1 EdgeX reserves the right to cancel or reschedule a batch due to insufficient enrollment, trainer unavailability, or unforeseen circumstances. In such cases, you will be notified in advance and offered:

• A transfer to an alternate batch/date at no extra cost, or
• A full refund of the amount paid for that course, with no processing fee deducted.

3.2 In case of technical issues (e.g., platform outage) that prevent delivery of a scheduled live session, EdgeX will arrange a makeup session at no additional cost; this will not be treated as a cancellation event.

4. Batch Transfer / Deferral

4.1 Learners may request to defer their enrollment to a later batch once, free of charge, provided the request is made at least 48 hours before the original batch start date.

4.2 Deferral requests made after the batch has commenced will be evaluated on a case-by-case basis and may be subject to a rescheduling fee.

5. Installment / Partial Payment Cases

5.1 Where a 50% advance payment model is used, the refund calculation under Section 2 applies to the amount actually paid, not the full course fee.

5.2 If a learner cancels before paying the remaining balance, no further payment is due, and the advance already paid is refunded as per Section 2.

6. How to Request a Refund

To request a cancellation or refund, please email support@edgexlearning.com with your registered name, enrollment ID, and course details. Refund requests are acknowledged within 2 business days.

7. Refund Processing Time

Approved refunds are processed within 7–10 business days to the original mode of payment. The exact time for the amount to reflect in your account may vary depending on your bank or payment provider.

8. Exceptional Circumstances

EdgeX may, at its sole discretion, consider refund requests outside this policy in genuine exceptional cases (e.g., medical emergencies, documented hardship), evaluated on a case-by-case basis. Approval of any exception does not create a precedent or obligation for future requests.

9. Contact us

For any questions about this policy, please contact:

• Email: support@edgexlearning.com
• Phone: +91- 8884641166
• Address: EdgeX Learning, 3rd Floor,334, 27th Main Rd,

1st Sector, HSR Layout, Bengaluru,

Karnataka 560102